Thermolite XL AS
Thermolite XL AS
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Frequently Asked Questions
Orders are processed in 4-5 business days. With Express Shipping, delivery takes 1-2 business days. Delivery is made in 24/48h via BRT express courier.
• Free for orders over €50 paid by bank transfer, credit card or PayPal.
• €5.00 for orders under €50 (bank transfer, credit card or PayPal).
• An additional €10.00 for cash on delivery payments.
• Express Shipping available for +€7.00.
Yes, you have 14 days from delivery to request a return. The product must be in its original condition with undamaged packaging. Please contact our customer service to initiate the return process.
Return shipping costs are borne by the customer, unless the product is defective or damaged. We recommend using a trackable shipping service.
Yes, we offer a 2-year warranty on manufacturing defects and material-related issues. The warranty does not cover damage caused by misuse or unauthorized modifications.
Contact our customer service, providing your order number and a description of the problem. We may ask for photographic evidence or for the product to be returned for further evaluation.
• Credit Card (Visa, Mastercard, Maestro, American Express)
• PayPal
• Bank Transfer
• Cash on Delivery (cash payment upon delivery, within legal limits)
If you have difficulty completing payment, please contact us with your order number. We will send you a link to complete the transaction.
Availability is indicated on the product page. If an item is not available, you can contact us to inquire about restocking times.
In the event of a damaged or defective product, please contact us within 14 days of receipt. We will arrange for the item's collection and replacement or refund.
DELIVERY TO CAMPSITE
Always free and express
Do you need help?
Call us at +39 055 2049065 from Tuesday to Saturday from 09:30 to 13:00 and from 15:30 to 19:30
Chat with us on Whatsapp
24/7 ASSISTANCE
Customer Service (Tue-Sat): 9:30 AM-1:00 PM | 2:00 PM-6:00 PM